Report an Outage
- First check your electrical panel (breaker or fuse box) to see if the problem is there. If a breaker has tripped, you need to reset it. If a fuse has blown, you will need to replace it. Remember mobile homes have an electrical panel outside on the service pole as well as inside the house.
- If you do not find a problem in your electrical panel, try checking with your neighbors to see if they are without power too and if anyone has already called to report the outage. Once it has been reported, everyone does not need to call. However, if you can see that you have an individual problem (such as a tree on the line to your house) or if the neighbors' power comes back on and yours does not, you do need to call.
- From the Cuthbert and Shellman calling areas, please call our office at
(229)732-3171. Outside these calling areas, use our toll-free number,
1-(888)-631-9757. Our phones are monitored 24-hours, seven days a week. - When you call, please give your name (as it appears on your bill), your account number, your telephone number, and a description of the problem. Be as brief as possible; remember many others may be trying to call and our telephone lines are limited.
- If the area is experiencing widespread outages, please keep in mind that the major problems must be repaired first. Outages are prioritized to restore power to the most consumers in the shortest amount of time. Repairing the service line to your house will do no good if there is still a problem with the substation or a main line along the way that sends the power to you.
- Stay away from any downed power lines, and do not attempt to move trees or limbs from power lines. Those lines may still be energized!
Click here for tips on preparing for extended outages
To Report a Security or Street Light Outage or Other Non-Critical Problem
Our crews respond to security or street light outages and other non-critical problems during our normal business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. To report one of these problems, please call our office during these times, or send us an e-mail at vanessa.rice@cobbenergy.com. Include your name (as it appears on your bill), your account number, and the location of the problem. If you're reporting a hazardous condition, please call us at (229)732-3171.